DTE Energy receives second J.D. Power honor in months for customer satisfaction
DTE Energy is ranked “Highest in Customer Satisfaction With Business Natural Gas Service in the Midwest,” according to the J.D. Power 2015 Gas Utility Business Customer Satisfaction StudySM released today.
The study, now in its 10th year, measures business customer satisfaction with gas utility companies by examining six factors: billing and payment; corporate citizenship; price; communications; customer service; and field service.
In September of last year, DTE received a similar honor for residential natural gas service by ranking “Highest in Customer Satisfaction With Residential Natural Gas Service in the Midwest among Large Utilities.”
“To be recognized by not only our residential customers, but also our business customers, is very special,” said Mark Stiers, president and COO, DTE Gas. “At DTE Energy, we have redoubled our efforts to make every interaction with our business customers a value-added experience. It’s nice to know our commitment to excellence is being noticed.”
“Just last year, we were ranked seventh, and prior to that 15th,” said David Johnson, DTE Energy vice president, Marketing and Customer Service. “It’s encouraging to see how we’ve grown in such a short period of time. I want to thank our employees for being advocates for our customers and providing quality service,” said Johnson.
DTE has enhanced its focus on business customers in several ways. The company restructured its contact center, now called the Business Center, for small- to medium-sized commercial customers. There is a phone number that connects callers directly with DTE business consultants. Plus, anytime day or night, business customers can visit the website, dteenergy.com/dte4biz, which specifically addresses their unique needs.
DTE also educates business customers about important natural gas safety information and energy efficiency techniques to save money. DTE actively manages natural gas costs and passes the savings on to its customers.
“I believe this award also reflects our business customers’ acknowledgment of our commitment to the communities we serve,” said Stiers. “Our service extends beyond work hours. Our employees are volunteers. Our DTE Energy Foundation provides critical funding to organizations that change our neighborhoods for the better. DTE cares. We will continue striving to exceed our customers’ expectations because our customers deserve the best from DTE.”