Spotlight in the News Member: Suburban Propane holds fast to their company motto
The philosophy, “The customer is always right,” is not dead. Not even close.
Suburban Propane, one of the nation’s leaders in propane with locations in Brighton, Fenton and Fowlerville, has adopted and stuck to this motto. In fact, the company’s own philosophy is, “Our business is customer satisfaction,” and it is what the team sets out to achieve in every aspect of service.
Safety is also of utmost importance to Suburban Propane. Extensive training is provided for all service technicians to ensure safe and trouble free service for their customers and employees.
An essential element of customer satisfaction is accessibility. Suburban Propane provides both personal, one-on-one customer service over the phone as well as a customer portal for online bill pay and account management. Suburban Propane has 24/7/365 live customer support, ensuring authentic, person-to-person assistance. Through the new website, customers can also request a propane tank fill, become an automatic delivery customer and enroll in the budget payment plan.
Additionally, Suburban believes in giving back to the communities we serve. For this reason, Suburban Propane has a deep history of volunteerism, and is a proud national sponsor of the American Red Cross. This summer, it will host 37 blood drives across the country to help increase blood and platelet donations during a time when donating is low. In Michigan, we have sponsored the Michigan Challenge Balloonfest, Fowlerville’s Christmas in the Ville, 5K runs and more.
Without a doubt, Suburban’s motto “Our business is customer satisfaction” holds true to every customer, whether it is a residential, industrial, agricultural or commercial.
Contact your local customer service center to take advantage of current summer tank set specials or schedule your summer propane fill today!
Brighton Suburban Propane: 810.227.5049
Fowlerville Suburban Propane: 517.223.3781
Fenton Suburban Propane: 810.750.7101